Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology at one of Oakland's fastest-growing tech firms. We're seeking passionate individuals with a hunger for learning and a commitment to excellence. This role offers hands-on experience with cutting-edge systems while providing critical support to our innovative clients. Enjoy a collaborative environment, mentorship from senior engineers, and clear pathways for career advancement.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems
- Document troubleshooting steps and solutions in ITSM systems
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
- Support office infrastructure including printers and AV equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to work in a fast-paced, team-oriented environment
- Valid driver's license and reliable transportation
- Must be available for occasional evening/weekend on-call rotation