Job Description
Join Omaha's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support across our dynamic client base. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry veterans. Perfect for recent graduates or career changers ready to launch their IT careers in a collaborative, growth-focused environment.
Why You'll Love Working Here: Competitive salary, comprehensive benefits package, paid certifications, and a clear path to advancement. Our Omaha headquarters features modern workspaces, flexible scheduling, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets via ticketing system (ServiceNow/Jira)
- Install, configure, and maintain Windows/macOS workstations and servers
- Assist with cybersecurity protocols including patch management and access control
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects and deployments
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (required within 6 months)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking
- Strong troubleshooting skills with diagnostic methodologies
- Excellent written/verbal communication and customer service abilities
- Basic knowledge of cloud platforms (AWS/Azure/GCP)
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional client site visits