Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate, tech-savvy individuals to deliver exceptional user support and maintain our digital infrastructure. At TechSolutions Inc., we invest in talent through structured training programs and mentorship from senior engineers. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in Atlanta's thriving tech hub. Apply today to become part of our innovation-driven culture!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts and permissions in Active Directory environments
- Document IT processes and maintain accurate ticketing system records
- Assist with network setup, security protocols, and system backups
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on software applications and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks in fast-paced environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support
- Must be authorized to work in the United States