Job Description
Join our dynamic IT team in Long Beach and jumpstart your tech career! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This immediate-hire opportunity offers hands-on experience with cutting-edge infrastructure while fostering professional growth through mentorship and certification programs. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where innovation thrives. Apply today to become part of our award-winning tech family!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, peripherals, and applications
- Manage user account creation, permissions, and access controls
- Assist with cybersecurity protocols including data backup and threat monitoring
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Train staff on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic proficiency with Windows/macOS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong analytical and troubleshooting abilities
- Excellent communication and customer service skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid California driver's license for occasional on-site support