Job Description
Join our dynamic IT team and launch your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our Tucson headquarters immediately. As a key member of our operations team, you'll gain hands-on experience in enterprise infrastructure while supporting 500+ employees across 3 states. We offer structured training, mentorship programs, and rapid advancement opportunities for dedicated professionals.
Why Join Us? Competitive compensation, comprehensive benefits package (health/dental/vision), 401(k) matching, and flexible remote work options. Perfect for recent graduates or career changers ready to build their IT foundation.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via ticketing system and phone support
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts and group permissions
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT processes and create technical documentation
- Collaborate with senior engineers on system upgrades and projects
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills and customer service mindset
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional equipment transport
- Quick learner with passion for emerging technologies