Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! InnovateTech Solutions is seeking motivated tech enthusiasts to provide critical support to our growing client base in Louisville. No prior experience required – we'll train you on industry-leading tools and methodologies. This immediate opening offers competitive compensation, comprehensive benefits, and clear pathways to advancement. If you're passionate about problem-solving and eager to grow in the IT field, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior team members on complex troubleshooting
- Monitor system performance and implement preventive maintenance
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation