Job Description
Join TechSolutions Inc., a leading innovator in digital transformation, as we expand our IT team in Indianapolis! We're seeking motivated Entry Level IT Support Specialists to deliver exceptional technical assistance to our clients. This is your opportunity to launch a rewarding career in technology while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that fosters professional growth. Apply today and become part of our mission to empower businesses through cutting-edge IT solutions!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop systems, laptops, and peripheral devices
- Document technical issues, resolutions, and asset inventory in IT management systems
- Collaborate with senior IT staff on cybersecurity best practices and incident response
- Assist with user training on new technologies and software applications
- Monitor system performance and proactively address potential vulnerabilities
- Support office IT infrastructure including servers, printers, and network equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking principles, and cloud platforms
- Strong problem-solving abilities with excellent customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Experience with ticketing systems (e.g., ServiceNow, Jira) preferred
- Ability to work independently and prioritize multiple tasks efficiently
- Valid driver's license for occasional on-site client visits