Job Description
Join our dynamic IT team in Charlotte and kickstart your tech career! We're seeking passionate entry-level professionals to provide critical technical support across our growing organization. This immediate-hire opportunity offers hands-on experience with enterprise systems, mentorship from senior engineers, and a clear path to career advancement in a rapidly expanding tech hub.
Why TechSolutions Inc.? We invest in talent through our TechGrowth Academy program, offering paid certifications, flexible work arrangements, and quarterly innovation challenges. Our Charlotte campus features state-of-the-art labs and collaborative spaces designed to accelerate your professional development.
Responsibilities
- Diagnose and resolve hardware/software issues for 200+ employees across Windows/macOS environments
- Deploy and configure new workstations, peripherals, and cloud services (Microsoft 365, Azure)
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Manage helpdesk tickets via ServiceNow with SLA adherence and customer satisfaction focus
- Assist with network monitoring, basic firewall administration, and security compliance tasks
- Collaborate with vendors for hardware maintenance and software licensing
- Participate in cross-departmental IT projects and digital transformation initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11, Active Directory, and basic networking concepts
- Strong troubleshooting methodology and customer service aptitude
- Basic scripting knowledge (PowerShell/Bash) preferred
- Valid North Carolina driver's license for occasional site visits
- Ability to lift 30 lbs for equipment deployment
- 1-2 years helpdesk/internship experience preferred