Job Description
Join our dynamic team at Fort Worth Tech Innovations and kickstart your IT career! We're seeking passionate Entry-Level IT Support Specialists to join our growing technical team immediately. As a cornerstone of our operations, you'll provide critical technical assistance to our clients while gaining hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. We offer comprehensive training, mentorship from senior engineers, and a clear career path within our rapidly expanding organization. Perfect for recent graduates or career changers eager to build expertise in enterprise IT environments.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain Windows workstations and network infrastructure
- Document IT processes, incidents, and solutions using ServiceNow ticketing system
- Assist with cybersecurity protocols including patch management and vulnerability assessments
- Collaborate with cross-functional teams on system deployments and upgrades
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent technical certification
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Active Directory administration
- Strong problem-solving skills with attention to detail
- Customer service mindset with excellent communication abilities
- Ability to lift 30lbs for hardware installation tasks
- Valid driver's license for occasional off-site support