Job Description
Join our dynamic IT team as an Entry-Level Support Specialist in Dallas! We're seeking passionate tech enthusiasts eager to launch their careers in a fast-paced environment. This immediate opening offers hands-on experience with cutting-edge systems while providing critical support to our 500+ users. Enjoy collaborative training, mentorship from senior engineers, and opportunities to grow into specialized IT tracks. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and perform preventative maintenance
- Assist with security protocols and compliance measures
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits