Job Description
Join InnovateTech Solutions and launch your IT career in San Antonio's thriving tech hub! We're seeking passionate entry-level professionals ready to make an immediate impact. As an IT Support Specialist, you'll provide critical technical assistance to our clients while gaining hands-on experience in enterprise systems, cybersecurity protocols, and network administration. Our collaborative culture offers mentorship from industry veterans and opportunities for rapid growth in a dynamic environment. If you're eager to learn and contribute to cutting-edge solutions, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage Active Directory accounts and permissions
- Install, configure, and maintain desktop/laptop equipment
- Document incidents and solutions using ServiceNow
- Collaborate with senior engineers on infrastructure projects
- Participate in cybersecurity awareness initiatives
- Support system upgrades and patch management cycles
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license for client site visits
- Passion for continuous learning and technology trends