Job Description
Join our dynamic IT team in Phoenix and kickstart your technology career! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience in enterprise-level systems while working alongside industry experts. Our comprehensive training program ensures rapid skill development in a supportive, innovation-driven environment.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including Windows OS and network infrastructure
- Provide Tier 1 technical support via phone, email, and remote assistance
- Document technical issues and resolutions using ticketing systems like ServiceNow
- Collaborate with senior engineers on complex system implementations
- Maintain security protocols for user accounts and data protection
- Conduct routine system health checks and preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and Microsoft Office 365
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with technical and non-technical audiences
- Ability to lift 30 lbs and work in server environments
- Valid US driver's license (for occasional site visits)