Job Description
Join our dynamic IT team in Chicago and kickstart your tech career! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our innovative environment. You'll be the go-to technical expert for our users, ensuring seamless operations while learning cutting-edge systems. We offer hands-on training, mentorship from senior engineers, and opportunities for growth. If you're passionate about technology and eager to make an impact, apply now and become part of Chicago's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with network and security teams on system updates
- Train employees on new technologies and best practices
- Monitor system performance and resolve incidents within SLA
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking concepts
- Strong problem-solving and customer service skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30lbs and work in office/server environments
- Excellent written and verbal communication abilities