Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to join our dynamic team in New York City. This immediate hire opportunity offers hands-on experience with cutting-edge systems while supporting our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment designed for growth.
As a cornerstone of our IT operations, you'll gain exposure to enterprise-level infrastructure, cybersecurity protocols, and cloud technologies. Our onboarding program ensures rapid skill development through mentorship and real-world project involvement. If you're passionate about technology and eager to build a strong foundation in IT, this is your perfect launchpad.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Deploy and configure desktops, laptops, and peripherals
- Assist with cybersecurity protocols including patch management and access controls
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk software (ServiceNow, Jira) a plus
- Ability to lift 25 lbs for equipment installation