Job Description
Launch your IT career with TechSolutions Inc., Wichita's leading technology innovator! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our growing client base. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement in a collaborative environment.
Our ideal candidate thrives on problem-solving, possesses a passion for technology, and is eager to contribute to our mission of empowering businesses through cutting-edge IT solutions. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with emerging technologies while making a tangible impact in Wichita's tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop computers, printers, and peripheral devices
- Document technical issues, resolutions, and asset inventory in IT service management systems
- Collaborate with senior IT staff on system upgrades, security patches, and maintenance tasks
- Deliver user training on software applications and best practices
- Monitor system performance and proactively address potential vulnerabilities
- Assist with data backup procedures and disaster recovery initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with hardware troubleshooting and diagnostic tools
- Strong customer service skills with excellent written/verbal communication
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional on-site visits