Job Description
Launch your IT career with TechSavvy Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team in sunny Miami. As an IT Support Specialist, you'll gain hands-on experience in enterprise environments while working with cutting-edge technologies. Enjoy competitive benefits, mentorship from industry experts, and a collaborative culture that values growth. Join us to build the foundation for your future in technology!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 500+ employees
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory accounts and group policies
- Monitor and maintain network infrastructure (switches, firewalls, VPNs)
- Document IT processes using ServiceNow and Jira
- Collaborate with cybersecurity team on endpoint protection protocols
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS and basic networking concepts
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting methodology and customer service skills
- Basic knowledge of cloud services (AWS/Azure/GCP)
- Valid Florida driver's license for occasional site visits