Job Description
Join InnovateTech Solutions and kickstart your career in Raleigh's booming tech scene! We're seeking passionate entry-level IT professionals to join our dynamic team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while providing essential technical support to our growing client base. This is your chance to grow with a company that invests in talent and offers clear career advancement paths in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers on complex troubleshooting projects
- Implement cybersecurity best practices for endpoint devices
- Assist with cloud service administration (Azure/O365)
- Participate in IT infrastructure upgrades and migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred
- Valid driver's license required for occasional site visits