Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Kansas City's thriving tech scene! We're seeking passionate individuals ready to transform their technical knowledge into real-world impact. You'll work alongside industry experts to maintain our cutting-edge infrastructure while gaining hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. Our collaborative environment offers mentorship, growth opportunities, and the chance to build foundational skills that will propel your IT career forward. If you're detail-oriented, eager to learn, and ready to contribute to innovative projects, this is your gateway to the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 100+ workstations
- Install, configure, and maintain Windows/macOS systems and peripheral devices
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT processes and create knowledge base articles for team reference
- Collaborate with cybersecurity team on vulnerability remediation tasks
- Assist with cloud service management (Azure/O365) and data backup operations
- Support user training sessions on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (or willingness to obtain within 6 months)
- Basic understanding of LAN/WAN networking concepts and TCP/IP protocols
- Experience with Active Directory, Group Policy, and endpoint security tools
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written/verbal communication and customer service aptitude
- Ability to lift 30 lbs and work in occasional server room environments