Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate Entry Level IT Support Specialists to join our innovative team in Albuquerque. This full-time role offers hands-on experience with cutting-edge technology while providing exceptional service to our clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers eager to build a strong foundation in IT infrastructure and user support.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create user training materials
- Collaborate with senior team on system upgrades and security protocols
- Manage helpdesk ticketing system and maintain SLAs
- Assist with cloud service administration (Azure/O365)
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work in various office environments