Job Description
Launch your IT career with CyberSecure Systems, a leading cybersecurity firm in Baltimore! We're seeking passionate tech enthusiasts to join our dynamic IT support team. This entry-level role offers hands-on experience with enterprise systems, mentorship from industry experts, and a clear path to career growth. Enjoy competitive benefits, flexible work options, and a collaborative environment where your skills make an impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure desktop/laptop systems and peripherals
- Monitor system health and perform preventive maintenance
- Document IT processes and knowledge base articles
- Collaborate with cybersecurity team on basic security protocols
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to lift 30lbs for equipment handling
- Valid Maryland driver's license (for occasional site visits)