Job Description
Are you ready to launch a rewarding career in the fast-paced world of Information Technology? TechFlow Solutions is seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our growing team in Louisville, KY.
We are committed to providing a supportive environment where you can learn, grow, and make a tangible impact. As an Entry Level IT Specialist, you will be the first point of contact for our internal employees, ensuring they have the technical resources they need to succeed. If you are passionate about technology and eager to start your professional journey, we want to hear from you.
Why Join Us?
- Comprehensive training program for new hires.
- Modern office environment with a collaborative culture.
- Opportunities for rapid career advancement.
- Health, dental, and vision insurance.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person interactions.
- Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
- Assist in the installation, configuration, and deployment of new workstations and software applications.
- Manage user accounts, permissions, and Active Directory services.
- Maintain accurate inventory records of all IT assets and equipment.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to improve system reliability and user experience.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field is preferred.
- Familiarity with Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Basic understanding of networking concepts, such as TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and the ability to troubleshoot technical glitches independently.
- Excellent written and verbal communication skills.
- Ability to work well in a team-oriented, fast-paced environment.
- Eagerness to obtain industry-recognized certifications (e.g., CompTIA A+).