Job Description
Launch your IT career with Memphis' leading tech innovator! TechSolutions Inc. seeks passionate entry-level IT professionals to join our dynamic support team. This role offers hands-on experience in enterprise environments while providing mentorship from industry veterans. Enjoy competitive benefits, professional development opportunities, and the chance to impact cutting-edge projects. If you're ready to grow in a collaborative setting, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ workstations
- Deploy and configure Windows/macOS systems using imaging tools
- Monitor and maintain network infrastructure including switches and firewalls
- Create and maintain technical documentation for SOPs and troubleshooting guides
- Collaborate with cross-functional teams on system upgrades and security patches
- Manage user access permissions and account lifecycle processes
- Support cloud services including Microsoft 365 and Azure environments
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and Active Directory
- Strong problem-solving skills with customer service orientation
- Ability to prioritize tasks in fast-paced environments
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site support