Job Description
Join Detroit Tech Innovations as an Entry Level IT Support Specialist and launch your career in technology! We're a dynamic Detroit-based firm committed to nurturing tech talent in the Motor City. In this role, you'll gain hands-on experience while supporting our cutting-edge infrastructure. We offer mentorship, growth opportunities, and a collaborative environment where your skills will flourish. If you're passionate about technology and eager to learn, this is your gateway to a rewarding IT career in Detroit's thriving tech ecosystem.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware/software systems including Windows OS and Microsoft Office Suite
- Manage helpdesk tickets using ServiceNow and document solutions in knowledge base
- Assist with network administration tasks including VPN setup and Wi-Fi connectivity
- Deploy and maintain cybersecurity protocols including endpoint protection software
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Participate in IT asset management and inventory control processes
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional equipment transport
- Ability to lift 30 lbs for hardware installations
- Passion for continuous learning and staying updated on tech trends