Job Description
Launch your IT career with TechSolutions El Paso! We're seeking passionate entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll be the backbone of our organization's technological infrastructure, ensuring seamless operations while gaining hands-on experience with cutting-edge systems. Enjoy competitive benefits, mentorship from senior engineers, and a clear path for career growth in one of Texas's fastest-growing tech hubs.
Responsibilities
- Provide technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions across Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve system outages
- Assist with cybersecurity protocols and data backup processes
- Train staff on new technology implementations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware and software issues
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation