Job Description
Launch your tech career at TechForward Solutions, Seattle's leading innovator in enterprise IT infrastructure. We're seeking passionate entry-level talent to join our dynamic IT support team. This role offers hands-on experience with cutting-edge systems while providing comprehensive training and mentorship. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment focused on your growth. Join us in transforming how businesses leverage technology while building your professional network in Seattle's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 200+ employees
- Troubleshoot hardware/software issues including Windows/macOS, printers, and mobile devices
- Deploy and configure workstations, network equipment, and cloud applications
- Document technical procedures and maintain knowledge base articles
- Assist with security patching, software updates, and compliance audits
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technologies and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, Office 365, and endpoint security tools
- Strong problem-solving and written/verbal communication skills
- Customer service mindset with ability to work under pressure
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow/Jira) a plus