Job Description
Launch your IT career with TechSolutions Columbus! We're seeking passionate entry-level professionals to join our dynamic support team. Enjoy competitive compensation, comprehensive benefits, and hands-on training in cutting-edge technologies. Work alongside industry experts while supporting Fortune 500 clients across the Midwest.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure desktops/laptops in Windows and macOS environments
- Document IT processes and maintain accurate service ticket records
- Assist with network monitoring and basic troubleshooting
- Collaborate with senior engineers on complex system implementations
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with excellent communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional client site visits