Job Description
Launch your IT career in Philadelphia's thriving tech hub! TechSolutions Inc. seeks passionate Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in enterprise environments while supporting Fortune 500 clients. Enjoy mentorship from senior engineers, cutting-edge training programs, and opportunities for rapid advancement. Our collaborative culture values innovation and professional growth—perfect for driven graduates eager to make their mark in technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with Active Directory administration and user account management
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Participate in cybersecurity awareness initiatives
Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field
- 1-2 years of internship or academic IT experience
- CompTIA A+ or Network+ certification preferred
- Proficiency with Microsoft Office 365 and cloud platforms
- Strong problem-solving and customer service skills
- Basic understanding of networking concepts (TCP/IP, DNS)
- Ability to lift 30 lbs for equipment maintenance