Job Description
Launch your tech career with TechSolutions Inc., Houston's leading IT services provider! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in enterprise environments while working alongside industry experts. This role offers structured training, mentorship programs, and clear pathways to advancement. Join us to build foundational skills in system administration, cybersecurity, and cloud technologies while making a tangible impact on our clients' digital transformation.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, changes, and solutions in IT service management tools
- Collaborate with senior engineers on network infrastructure projects
- Execute security protocols including patch management and access controls
- Train end-users on new technologies and best practices
- Participate in IT asset lifecycle management and inventory audits
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (not required)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving and customer service orientation
- Ability to learn new technologies quickly through self-study
- Valid driver's license and reliable transportation for client site visits
- Proficiency with Microsoft Office 365 and remote desktop tools
- US citizenship or permanent residency required for government contracts