Job Description
Join our dynamic tech team in Los Angeles and kickstart your IT career! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is a unique opportunity to gain hands-on experience in enterprise IT infrastructure while working alongside industry experts in a collaborative environment. We offer comprehensive training programs, career advancement pathways, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with senior engineers on system deployments and infrastructure projects
- Monitor network performance and troubleshoot connectivity issues
- Conduct regular system audits and security compliance checks
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Strong problem-solving abilities and customer service mindset
- Ability to lift 30 lbs for hardware installations
- Valid California driver's license (for occasional on-site visits)
- Basic scripting knowledge (PowerShell/Bash) preferred