Job Description
Are you ready to launch your career in the technology sector?
Apex Digital Solutions is a rapidly growing technology firm dedicated to delivering innovative solutions to our clients. We are looking for motivated, detail-oriented individuals to join our team as Entry Level IT Support Specialists. If you have a passion for technology, a strong desire to learn, and excellent problem-solving skills, we want to hear from you. This is a fantastic opportunity to grow your career in a dynamic environment with comprehensive training and development.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Health, Dental, and Vision insurance.
- Paid time off and holiday schedule.
- Professional development and certification reimbursement.
- Modern office environment located in the heart of Arlington.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person to resolve hardware and software issues efficiently.
- Troubleshoot and resolve connectivity problems, printer malfunctions, and operating system errors on Windows and Mac platforms.
- Assist in network administration tasks, including setting up new user accounts, configuring workstations, and managing software deployments.
- Maintain inventory and asset management by tracking hardware purchases, repairs, and equipment disposal processes.
- Document technical issues and resolutions in the Help Desk ticketing system to ensure knowledge base accuracy and team efficiency.
- Conduct basic training sessions for staff on new software updates and security protocols to promote a secure IT environment.
- Collaborate with senior IT staff to identify root causes of complex technical problems and implement long-term solutions.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or related field is preferred; High School Diploma with relevant certifications (CompTIA A+) or equivalent experience is acceptable.
- Technical Skills: Basic understanding of computer hardware, operating systems (Windows 10/11), and network concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues methodically under pressure.
- Soft Skills: High level of professionalism, reliability, and a genuine eagerness to learn new technologies.
- License: Valid driver’s license and willingness to travel within the Arlington area for on-site support.