Job Description
Join InnovateTech Solutions and kickstart your career in the booming tech industry of Tulsa! We're seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while working in a collaborative environment focused on innovation and professional growth. Enjoy competitive benefits, mentorship opportunities, and a chance to build foundational skills that will propel your career forward.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows and macOS systems
- Manage Active Directory accounts and permissions
- Document IT procedures and maintain service tickets in Jira
- Assist with cybersecurity protocols and data backup operations
- Collaborate with cross-functional teams on technology implementations
- Train employees on new software and security best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud platforms
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in server environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Oklahoma driver's license for occasional site visits