Job Description
Join our dynamic IT team at TechSolutions Omaha and kickstart your career in technology! We're seeking passionate entry-level professionals to provide essential technical support and drive innovation for our clients. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences while growing your expertise in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues for clients across various industries
- Manage helpdesk tickets with priority-based triaging and timely resolution
- Deploy and configure new workstations, servers, and network infrastructure
- Create and maintain technical documentation for systems and procedures
- Provide user training on software applications and best practices
- Collaborate with senior engineers on complex system implementations
- Monitor system health and perform proactive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in a team environment