Job Description
Are you ready to launch your career in technology?
Triangle Digital Systems is seeking ambitious, tech-savvy individuals to join our growing IT team. We offer a unique opportunity for recent graduates and career changers to receive top-tier mentorship while working on real-world projects. You will be the first point of contact for internal technical support, ensuring our team stays productive and secure.
Why Join Us?
- Comprehensive training and certification support.
- Competitive benefits package including health, dental, and 401(k).
- Modern work environment in the heart of Raleigh.
We are looking for a proactive team player who is passionate about solving problems and learning new technologies.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone and email to a diverse employee base.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment and configuration of new workstations, laptops, and mobile devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Monitor system performance and alert management to potential outages.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/Linux).
- Strong analytical and problem-solving skills with a detail-oriented approach.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Current CompTIA A+ certification is a plus, but not required.