Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Atlanta's thriving tech scene. TechSolutions Atlanta is seeking motivated individuals passionate about technology and customer service. You'll gain hands-on experience with enterprise systems while supporting Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. Our collaborative culture encourages innovation and professional growth. Apply today to become part of Atlanta's premier IT services provider!
Responsibilities
- Provide Tier 1/2 technical support for desktops, laptops, and peripherals
- Diagnose and resolve hardware/software issues using ticketing systems
- Assist with network connectivity and security protocols
- Document solutions in knowledge base and SOPs
- Collaborate with cross-functional teams on IT projects
- Train end-users on new systems and best practices
- Monitor system health and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk tools (ServiceNow, Jira)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 15-20 lbs for equipment maintenance
- Valid driver's license for occasional site visits