Job Description
Launch Your Tech Career in the Emerald City!
TechNova Solutions is a fast-paced technology firm looking for motivated individuals to join our Entry Level IT Support team. We are looking for candidates who are eager to learn, adaptable, and ready to solve problems. If you are ready to start your journey in Information Technology immediately, we want to meet you.
We provide comprehensive training and mentorship, making this the perfect role for recent graduates or career changers.
Responsibilities
- Deliver Tier 1 Support: Assist employees with hardware and software troubleshooting, including printer issues, login problems, and application errors.
- Hardware Management: Set up, configure, and deploy new workstations, laptops, and peripherals for incoming staff.
- Network Maintenance: Assist in maintaining network connectivity and ensuring secure access for all users.
- Documentation: Log all technical support tickets and create detailed documentation for common issues.
- Software Installation: Install, update, and patch operating systems and essential business applications.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field preferred.
- Experience: No prior professional IT experience required; we focus on potential and aptitude.
- Technical Skills: Basic familiarity with Windows and Mac operating systems.
- Communication: Excellent verbal and written communication skills to interact with diverse teams.
- Problem Solving: Strong logical thinking and the ability to follow technical procedures.