Job Description
Are you passionate about technology and looking to launch a rewarding career in IT? Apex Digital Systems is urgently hiring an Entry Level IT Support Associate to join our dynamic team in Virginia Beach. We provide comprehensive training and a collaborative environment where you can grow your skills in network administration, hardware troubleshooting, and cloud solutions.
In this role, you will be the first point of contact for internal technical support, ensuring our team remains productive and secure. We value curiosity and drive, and we are looking for candidates eager to learn and excel in a fast-paced tech environment.
Why Join Us?
- Competitive salary and benefits package.
- On-the-job training and mentorship from senior engineers.
- Opportunities for rapid career advancement.
- State-of-the-art office facilities in Virginia Beach.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and configuration of workstations, laptops, and mobile devices.
- Monitor and maintain IT inventory, ensuring accurate asset tracking.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Collaborate with the IT team to implement security patches and software updates.
- Document technical procedures and create user guides for internal teams.
- Support the maintenance of the local area network (LAN) and wide area network (WAN).
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with operating systems such as Windows 10/11 and basic knowledge of Linux.
- Understanding of networking concepts including TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Valid driver's license and willingness to travel to client sites if required.
- A proactive attitude and a genuine desire to learn new technologies.