Job Description
Are you ready to kickstart your career in the tech industry? Nexus Digital Solutions is seeking a motivated Entry Level IT Support Associate to join our dynamic team. We specialize in delivering cutting-edge technology solutions to businesses nationwide, and we are looking for passionate individuals to help us build the future of IT support.
In this role, you will gain hands-on experience working with enterprise-grade hardware and software. We provide a comprehensive mentorship program designed to fast-track your professional growth in information technology.
Why You'll Love Working With Us:
- Modern Tech Stack: Work with the latest operating systems, cloud infrastructure, and cybersecurity tools.
- Mentorship-Driven: Learn directly from senior engineers and certified professionals.
- Flexible Work: Hybrid and remote options available to support work-life balance.
Responsibilities
- Technical Troubleshooting: Provide first-level support for hardware, software, and network issues reported by employees.
- System Management: Assist in the deployment, configuration, and maintenance of desktop environments and mobile devices.
- User Support: Manage user accounts, permissions, and security settings to ensure a secure work environment.
- Documentation: Maintain accurate logs of technical issues, resolutions, and procedures in the ticketing system.
- Network Assistance: Support basic network connectivity tasks, including Wi-Fi troubleshooting and VLAN configuration.
- Training: Conduct basic training sessions for new hires on company IT policies and software tools.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Knowledge: Basic understanding of operating systems (Windows 10/11, macOS) and networking concepts.
- Skills: Familiarity with help desk software and ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Soft Skills: Excellent verbal and written communication skills with a customer-first attitude.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot complex problems under pressure.