Job Description
Welcome to Bay Area Tech Corp, where innovation meets opportunity. We are seeking a passionate and driven Entry Level IT Support Associate to join our dynamic team in San Francisco. This is an immediate hire role designed for recent graduates or career changers looking to launch a successful career in Information Technology.
As part of our growing IT department, you will work closely with senior engineers to resolve technical issues, maintain our infrastructure, and provide top-tier support to our internal stakeholders. We offer a comprehensive training program, a collaborative culture, and a clear pathway for professional advancement.
Why Join Us?
- Immediate Start: Don't wait months to begin your career.
- Competitive Pay: Salary range of $55k - $75k depending on experience.
- Professional Growth: Mentorship from industry veterans and certification support.
- Modern Benefits: Health, dental, vision, and 401(k) matching.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Diagnose and resolve network connectivity issues and printer malfunctions.
- Monitor system performance and perform routine maintenance to ensure 99.9% uptime.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to implement new IT policies and security protocols.
- Conduct basic user training on new software applications and company systems.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science or related field preferred.
- Familiarity with Windows and Mac operating systems.
- Basic understanding of networking concepts (IP addresses, DNS, DHCP).
- Strong problem-solving skills and logical reasoning abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Eagerness to learn new technologies and obtain industry certifications (e.g., CompTIA A+).