Job Description
Are you ready to kickstart your career in Information Technology? TechConnect Solutions is looking for ambitious and eager individuals to join our growing team as Entry Level IT Support Associates. We are hiring immediately and provide full training for candidates who are passionate about solving technical problems and delivering exceptional customer service.
Our mission is to bridge the gap between complex technology and everyday users. In this role, you will work alongside senior engineers and support staff to maintain our clients' IT infrastructure, troubleshoot hardware and software issues, and ensure seamless business operations.
Why Join Us?
- Immediate Start: No waiting period – get started on your career path today.
- No Experience Required: We provide comprehensive on-the-job training.
- Career Growth: Clear pathways to Senior SysAdmin and DevOps roles.
- Modern Environment: Work with cutting-edge technology in a collaborative office.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to incoming IT service tickets in a timely and professional manner.
- Assist in the deployment and configuration of new workstations, laptops, and peripherals.
- Collaborate with the IT team to maintain network security and perform regular system updates.
- Document technical issues and resolutions to improve our internal knowledge base.
- Interact with clients to explain technical concepts in a user-friendly manner.
Qualifications
- High School Diploma or equivalent required (Bachelor’s in Computer Science is a plus).
- Basic understanding of computers, operating systems (Windows), and internet connectivity.
- Strong desire to learn and adapt to new technologies quickly.
- Excellent communication skills and a customer-service oriented mindset.
- Ability to lift and carry standard IT equipment (up to 30 lbs).
- Reliable transportation to the San Diego office.