Job Description
Are you looking for a job with no experience required?
TechHorizon Solutions is currently urgently hiring entry-level candidates for our growing Technical Support team in Charlotte, NC. We believe in talent over tenure—meaning we provide comprehensive training to help you succeed.
Join a fast-paced environment where your communication skills are valued. Whether you are a student, a career changer, or looking for your first role, we want to hear from you.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document customer interactions and technical resolutions in our CRM system.
- Collaborate with senior technicians to resolve complex tickets.
- Maintain a positive and professional demeanor under pressure.
- Identify opportunities to upsell or cross-sell relevant tech solutions.
Qualifications
- High school diploma or equivalent required; no prior experience necessary.
- Basic computer literacy and familiarity with web browsers.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and a quiet workspace (if remote).
- Willingness to learn new technologies quickly.