Job Description
Join our award-winning customer service team and make an immediate impact! We're urgently seeking energetic Call Center Agents to deliver exceptional support to our tech clients in the heart of San Francisco. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficient with Windows OS and basic software
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening