Job Description
Launch your customer service career with TechSolve Solutions Inc. in Phoenix! We're seeking motivated Customer Support Trainees with all equipment provided – including laptops, headsets, and software. Join our award-winning team and receive paid training in troubleshooting, CRM systems, and client communication. Enjoy a modern remote-flexible hybrid work environment with comprehensive benefits and growth opportunities into senior support roles.
Responsibilities
- Master company products/services through structured training programs
- Provide exceptional customer support via phone, chat, and email
- Document interactions using Salesforce and Zendesk systems
- Collaborate with technical teams to resolve complex issues
- Continuously improve support scripts and knowledge base articles
- Meet key performance metrics (CSAT, resolution time)
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Proficient with Microsoft Office and basic troubleshooting
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to work independently in remote/hybrid settings
- Reliable high-speed internet access (provided equipment included)
- Valid Arizona driver's license (for occasional on-site training)