Job Description
Join our award-winning customer experience team in Raleigh, NC! We're seeking dynamic Call Center Agents to deliver exceptional support while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. No weekends or holidays required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex issues
- Participate in ongoing training and development programs
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Windows OS and typing (35+ WPM)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of CRM systems (Salesforce experience a plus)
- Flexible schedule availability including evenings