Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Call Center Agents to deliver exceptional service from our state-of-the-art Fort Wayne facility. As a key player in our client's success journey, you'll handle inbound/outbound calls while enjoying competitive compensation, comprehensive benefits, and clear career advancement paths.
Our Fort Wayne center offers:
- Modern ergonomic workstations
- Free on-site parking
- Flexible scheduling options
- Monthly performance bonuses
- Tuition reimbursement program
Responsibilities
- Handle 50-75 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in Salesforce CRM system
- Meet/exceed KPIs for quality, speed, and customer satisfaction
- Collaborate with technical support teams for complex escalations
- Participate in weekly coaching sessions and skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings and weekends
- Passion for continuous learning and development