Job Description
Join Austin's premier customer service hub! We're seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in our downtown Austin tech hub. Our modern facility features flexible scheduling, wellness programs, and collaborative team environments.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional resolution rates
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with tech support teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in quarterly training and certification programs
Qualifications
- 1+ years BPO/call center experience in high-volume environments
- Proficiency with CRM tools (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to type 40 WPM with 98% accuracy
- Spanish bilingual certification preferred
- High school diploma or equivalent required
- Available for evening/weekend shifts (10am-10pm)