Job Description
Join our award-winning customer support team in Pittsburgh as a Customer Support Trainee! We're seeking motivated individuals with a passion for helping others to launch their careers in tech. No prior experience required – we provide comprehensive training and mentorship to set you up for success. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in one of America's most vibrant tech hubs.
Responsibilities
- Master product knowledge through our intensive onboarding program
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Collaborate with senior agents to troubleshoot complex technical issues
- Document support cases accurately in our CRM system
- Contribute to process improvements based on customer feedback
- Participate in cross-departmental projects to enhance service quality
Qualifications
- High school diploma or equivalent required; college degree preferred
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with a positive, patient attitude
- Valid work authorization in the United States