Job Description
Join our award-winning customer service team in Philadelphia! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. No experience necessary – we provide full paid training!
Why Choose Us?
• Industry-leading compensation package
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Exceptional verbal communication skills
- Proficient with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work evenings/weekends as needed