Job Description
Launch your career in customer service with Pittsburgh Tech Solutions! We're seeking motivated individuals with no prior experience to join our comprehensive training program. As a Customer Support Trainee, you'll receive hands-on coaching, mentorship, and structured learning to develop essential skills in communication, problem-solving, and customer relationship management. Our inclusive culture values growth potential and offers clear pathways to advancement. Enjoy competitive benefits, flexible scheduling options, and a supportive team environment in Pittsburgh's thriving tech corridor.
Responsibilities
- Master product knowledge through immersive training modules
- Handle customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (degree not required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Adaptable learning mindset
- Positive attitude and team player mentality
- Reliable internet connection for remote work options
- Willingness to work flexible hours including weekends