Job Description
Join our award-winning support team in Raleigh, NC and launch your career in customer excellence! As a Customer Support Trainee at TechSolutions Inc., you'll receive comprehensive training to become a trusted advocate for our clients. We're seeking passionate individuals who thrive in fast-paced environments and are eager to master cutting-edge support technologies. Our modern downtown office offers collaborative workspaces, competitive benefits, and clear pathways to advancement. No prior experience required – just bring your positive attitude and dedication to problem-solving!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master our proprietary CRM system and troubleshooting protocols
- Document interactions accurately in ticketing systems
- Collaborate with senior agents to resolve complex issues
- Identify trends in customer feedback to improve service
- Participate in ongoing skills development workshops
- Maintain 95% customer satisfaction score targets
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficiency with Microsoft Office suite
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting aptitude
- Customer service mindset with empathy and patience
- Must pass pre-employment assessment
- Reliable transportation required