Job Description
Join our award-winning customer team as an immediate-hire Trainee! TechSolve Solutions is seeking passionate individuals to launch their careers in customer support. No experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy competitive pay, growth opportunities, and a supportive work environment in Fresno's vibrant tech hub.
Why Join Us?
- Industry-leading onboarding program
- Clear career advancement path
- Comprehensive benefits package
- Modern, collaborative workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to knowledge base improvements
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Proficient with computer systems and software
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Willingness to learn new technologies quickly
- Basic typing speed of 30+ WPM